1.1 Prices are indicated in Swiss francs, excluding V.A.T.
1.2 The Customer shall also be responsible for paying shipping charges, these charges are indicated on the order form in the shopping cart.
1.3 In general, the shipping fees are of 100.00 CHF per shipment. In case of simultaneous orders of articles of different sales, shipping fees will be reduced. The amount of the shipping fees can vary depending on your parcel's weight.
2.1 A sale is complete once the Customer has clicked on “Pay” during the order process to confirm the purchase. Afterwards, a confirmation e-mail shall be sent to the Customer.
2.2 The price of purchases on the website www.spirochem.com is immediately due for payment on order. Purchases can be paid by credit card: Visa, Mastercard, etc.
3.1 None of the information related to any of the used payment methods is communicated to Spirochem AG. It is encrypted and sent, in a secure mode, to the company Saferpay AG only.
4.1 The ordered items are shipped to the delivery address that the Customer enters on purchase / in the customer's account.
4.2 SpiroChem AG shall do anything possible to have the merchandise delivered within a period of thirty (30) days, unless specified otherwise in the order/sale.
4.3 Spirochem AG shall inform the Customer of any delay in shipping, but shall not be subject to any late charge.
4.4 Shipping charges are listed in the “Shopping cart” tab and are subject to Customer approval during confirmation of an order.
4.5 Spirochem AG cannot be held responsible in case of theft, loss or any other damage after the shipping of a parcel.
5.1 The customer can return purchased items within a delay of 30 days of the date of receipt unless stated otherwise and only if a return number has been previously requested according to the conditions mentioned under the address http://www.spirochem.com/sales/guest/form/
Attention: Please be informed that it is mandatory to note your complete address as well as the return address of Spirochem AG on each parcel.
Items must be returned in the same condition they were received; in the original packing, and accompanied by the purchase order to following address:
5.2 In case of a return in accordance with previous paragraphs, the paid price shall be refunded as follows:
If the return is due to an error committed by Spirochem AG, the paid amount is refunded to the credit card used for payment.
6.1 In case of defects in the merchandise not attributable to the Customer, SpiroChem AG shall accept return of merchandise and shall reimburse the Customer.
6.2 The purchased item shall nevertheless be returned immediately, in its original packing, to following address:
7.1 Any commercial use, namely for purposes of resale to third parties, is strictly forbidden.
8.1 Spirochem AG complies with the Swiss legislation in force, namely to the law for protection of personal data. Only the data strictly required to carry out its business is therefore processed.
8.2 The Customer nevertheless accepts that SpiroChem AG uses the relevant information to improve its services and to establish better and adequate offers.
8.4 Notice on the "I Like" button and other social plugins
On www.spirochem.com we use social plugins from Facebook in order to customize your visit. For this purpose, we use, amongst others, the button "I Like", a service of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA). When you visit a page of www.spirochem.com containing such a plugin, your browser will connect to Facebook and the content is transmitted to Facebook. Your visit on the sites of www.spirochem.com is therefore subject to be traced by Facebook even in case you do not actively use the function. If you have an account on Facebook you can use such a social plugin and share information with your friends. SpiroChem AG has no influence on the content of the plugins and how the data is treated afterwards.
On their website, Facebook provides detailed information on volume, type, purpose and treatment of your data. You will also find further information with regards to your rights and settings for the protection of your privacy. Facebook data protection notice: http://www.facebook.com/about/privacy/
9.1 The parties expressively recognize that the customer's legal means in case of non-execution or faulty execution of the service is limited to the right of withdrawal. Any further warranty, claim for damages or legal means with regards to SpiroChem AG are excluded insofar such exclusion is legal.
9.2 Furthermore, SpiroChem AG only replies to damages caused intentionally or by culpable negligence to the customer by an employee of SpiroChem AG. The responsibility of SpiroChem AG is not affected in case of damages caused by simple negligence. In accordance with applicable law, SpiroChem AG cannot be held responsible for damages caused by any third person.
9.3 Full property of a product is accorded to the customer only after complete payment of the selling price. SpiroChem AG has the right to register a reserve on this behalf in the registry of proprietary rights ("registre des pactes de réserve de propriété"). By accepting these terms and conditions, the customer approves all fundamental points of such an inscription in the registry of proprietary rights. Furthermore, the customer is held to certify, on first demand and in written, to SpiroChem AG his approval of the fundamental points of the inscription in reserve of proprietary (art. 4, para. 4 regulation concerning the inscription in the registry of proprietary rights).
10.1 SpiroChem AG reserves the right to modify, limit or cease the entire functionalities of the website at any moment. Even if we always try and do our best to remain at disposal, we cannot guarantee that the website will not be available temporarily for maintenance. In rare cases such maintenance can lead to the loss of data.
10.2 SpiroChem AG cannot be held responsible for potential interruptions regarding the website's operability or loss of data.
10.3 In case the prices indicated on the website should turn out to be faulty for technical reasons, both parties have the right to consider the contract concluded within the purchase of a product as void.
11.1 SpiroChem AG dispose of all rights, inclusive of copyright, relative to the website and contents, information, images, videos and data bases ("exclusive property"). Any modification, reproduction, publication, transmission to third person and/or other use of this exclusive property without prior permission in written by SpiroChem AG is strictly prohibited.
12.1 SpiroChem AG reserves the right to modify these terms and conditions at any moment, e.g. in order to comply with legal changes or modifications relative to functionalities. You can find the prevailing terms and conditions under http://www.spirochem.com. In case you disapprove of the modified terms and conditions, you can unfortunately no longer profit from our services. The customer is held to regularly keep up to date about any changes in the Terms and Conditions by consulting the following Internet address: www.spirochem.com
13.1 Salvatorian clause: If any part of this disclaimer shall be or become invalid, then it shall be replaced by that valid regulation which comes closest to its meaning and intention. All other parts of this disclaimer shall remain valid in that case.
14.1 This contract, and the private sales organized by Spirochem AG, underlies Swiss law.
14.2 In case of dispute, Basel has legal jurisdiction.